2017 Customer Service Award

For the fourth year consecutively, we are delighted to receive the ‘2017 What- Clinic Customer Service award’.

We pride our reception and dental team in keeping ahead with the innovations in dentistry and being able to effectively communicate this with our patients. Our efforts have, once again, paid off with winning this award.

Thank your for your vote !!

Why did we choose to become a Private Dental Practice

At the very beginning we had an idea. A progressive long-term view on how we wish to work with our patients. Our location and qualifications were not enough to satisfy this goal. We wanted to treat our patients how we might wish to be treated ourselves at a dental practice.

The first aim was to give the patients the ability to be seen by the dental team as quickly as possible and the flexibility of catering to a preferred time and day to suit their specific needs. No waiting lists or incompatible times would be tolerated. For this to be possible, we had to be able to work efficiently, keeping our patient list limited, meeting the whole cross section of our existing client base’s expectations to the very best of our ability.

The next target was to offer the greatest quality of tried and tested  dental materials available (e.g. the best composites – white fillings, impression matierials etc.) that we had selected based on aesthetics, reliability, resilience and ability to achieve guaranteed superior results repeatedly. We also wanted to utilise the very best laboratories when manufacturing our crowns, dentures and implants. We wanted first-time success when fitting with close to 100% patient and dentist satisfaction with respect to appearance and function. Only the best and most efficient handpieces and burs (cutting tips) would be used for restoration and preparation of teeth (all with fibre optic illumination and the quietest on the market). The selection process for this criteria took a very long time to achieve. Many dental laboratories were rejected due to failure to meet strict selection criteria. Filling materials were tested (in vitro) and eliminated down to a few from over 100. This process is by no means complete. Even after having achieved the goals we set out to attain, we realise the marketplace is continually changing. Existing services and products will sometimes let us down while improved ones will emerge. It is up to your clinical team to keep on their toes and keep up with the times and offer the very best to you as patients.

This then is the reason why we chose to be a private practice. Not just a private practice but one that our patients can be proud to say that delivers. One that repeatedly sets to challenge what many of us have come to tolerate as the inevitable poor performance of service industries today. As a health sector section of the industry, we choose not to blindly follow what is expected of us. We will meet all our professional obligatory criteria but also to choose to put it in a real word context. Speed, efficiency, wide knowledge and practical experience in all materials available for a given treatment, critical auditing of laboratories and dental subsectors and repeated evaluation of all of these.



Another Year Another Award

We are proud to announce that 57 FG dental practice has won the What Clinic Customer Service Award 2016. This will be the third consecutive time our practice has had the honour of receiving this accreditation.

This award has been presented to us for the recognition of our commitment to customer service, our efficient response time from patient inquiry to practice contact and outstanding feedback following treatment.

Here at 57 FG every patient is treated as an individual. Every concern treated with a customised approach. All possible treatment options discussed, explained and visually demonstrated with our state-of-the-art CGI on screen software. All treatments we provide are followed up to guarantee your satisfaction.


We know that each patient is different. And that you have the freedom to choose which dental practice you attend. Our efforts are focused in gaining your trust through our extensive experience and award winning customer service. Our dental surgeries are modern and equipped with the latest dental equipment. Every year we spend vast resources in acquiring even newer technology and training our staff to the highest level.


Visit us on   www.57fg.co.uk

Or come in for a visit – will be proud to show you around our practice and introduce our team that, if you let us, will be only too glad to take care of your dental concerns.

57 FG – For those who demand excellence in Dentistry

How up-to-date is your dental practice ?

We have found that most patients are unaware of the level of time and investment that has gone into the tools their dentist use on them. This is indeed an issue. Dental practices alike should not advertise themselves as state-of-the-art when they are using battered old instruments or very old handpieces. It is sometimes the case that a practice may be clean and look pleasing to the eye but when it comes to the equipment that is used they are antequated.

So I thought I will point out some assessments you, as a patient, can make for yourselves next time you are at your dentist.

Dentists’ Visibility

I hope you agree, that the better your dentist is able to see what he or she is treating in your mouth, the better the results are likely to be. The following are some factors that can hugely improve your dentists vision and accuracy:

1. The dental light.

The light that looms above you during treatment is one of the largest factors influencing what the dentist can see. The best lights are mutipointed (many different bulbs on one light unit) and use white LEDs. These type of lights offer many advantages to the clinician. They create no shadowing, are daylight corrected for better colour matching and create less eye strain and fatigue for the dentist.


2. Fibre-optic handpieces

The handpieces the dentist used to drill and clean your teeth sometimes have lights at the tips. Although very expensive to buy, they illuminate the operating area more effectively. Look at the tip of the handpieces to see if they have a flush lightrod tip or indeed ask your dentist about fibre-optic handpieces. Handpieces are precision instruments. some of the top brands in dentistry include Kavo and Bienair. These top end hanpieces create less noise and vibration.

3. Magnification

As discussed on one of my previous blogs, magnification is becoming a normal part of restorative, endodontic and many other aspects of dentistry. Easily identified as ‘funny looking glasses’ with magnification lupes lenses on them that your dentist might wear during treatment and diagnosis. Dental microscopes are also another great form of magnification

Cross infection


Always held at the top level of any health related establishment, this can be hard to assess as a  patient. But lets point out some obvious elements you can identify:

1. Are gloves being worn routinely by the dental team while treating you ? No other equipment in the room, other than the instruments used to treat you, should be touched by the clinician during your time there (unless they remove or change their gloves first and again after). For example a keyboard or mouse should not be handled after touching you or vice versa.

2. All instruments including handpieces should be sterilised and packaged in clear dated plastic pouches and opened to treat you only. This is hard to spot as the surgery might be setup just prior to you entering the room. At least note that unpouched handpieces are not being taken straight out of a drawer and used.

3. CQC Certifcation

There are so many aspects to cross infection it might be just easier to check that your dental practice is registered with and compliant with the ‘Care Quality Commission’s’ guidelines online.  To do this simply Google ‘CQC’ and the name of your dental practice. If a dental practice is not listed and compliant with CQC standards they cannot legally operate in the UK.

 Digital X-rays

Digital radiography refers to a specific kind of x-ray processing. If your dentist has digital x-ray technology, he/she is able to take a  x-ray, display it on a tv screen or computer monitor and explain the diagnosis of his/her treatment plan. The radiation doses used in these type of x-rays are considerably lower and the images obtained are far more detailed. The processing speed is very quick (seconds in most cases). Digital radiography has been available for well over 20 years.



Your dental practice has to have had the following checks performed regularly and have the documentation to prove that they are all up to date.

GDC registration (this is a licence to practice for all health professionals – dentists, hygiene therapists and nurses. Without this compulsory licence, practice within the UK would not be possible)

Legionella risk assessment (for the water used in any devises used to treat you)

CQC compliance certification (outlined above)

Data Protection Certification (to comply with how dental practices use and protect data relating to you as a patient)

Service and maintenance contracts for dental equipment, especially X-ray machines)

Continuing Professional Development for all clinical staff including the Dentist

CPR and medical emergency training by the whole clinical team

Defibrillator training certification (presence of a defibrillator is always a good thing at your practice)

Complaints procedure (displayed in waiting room)

Decontamination carried out according to HTM 01-05


It is good to remember that in dentistry, more than any other health sector, technology is always evolving. It is a positive sign to see your dental practice invest in relevant new equipment. One day it may become an essential part of our occupation to constantly move forward. But for now it is a decision for you to make, as the consumer, on how important you feel this is in the delivery of your dental care.




Maintaining a White Smile

Dentists can give patients beautiful smiles through orthodontic treatment, veneers, composites and tooth-whitening, but without the correct after-care these cosmetic dental treatments may not have the longevity you expect. Here are some pointers in the right direction for you to keep your smile as radiant for life !!!


Effective brushing and the use of a good tooth-whitening (stain removing) toothpaste are essential. Here are some products we recommend:

Phillips Sonicare toothbrush (£50-200)


Swiss Smile toothpaste (available from proidee.co.uk £30)

swiss smile Whitening Toothpaste or “Pearl Shine & Repair Conditioner“ Brilliant pearly whites. Without aggressive abrasives, chemical brighteners, or peroxide.

swiss smile Whitening Toothpaste or “Pearl Shine & Repair Conditioner“

Brilliant pearly whites. Without aggressive abrasives, chemical brighteners, or peroxide.

Black Whitening Toothbrush (£12 for 2)

Black Whitening Toothbrush Ingenious charcoal toothbrush for brilliantly white teeth - in just 2 weeks.

Ingenious charcoal toothbrush for brilliantly white teeth – in just 2 weeks.

Interdental Brushes

Swiss Smile Tape (Floss)


Swiss Smile tooth pearl shine and repair tooth conditioner

The above products have been selected by our practice from the best available at present. The sonic toothbrush and Swiss smile toothpaste alone will maintain a strikingly smooth and stain-free oral environment. The Swiss smile floss is a fantastic product for interdental cleaning.

We advise you seek optimum cleaning instructions and direction form your dental hygiene therapist.


Porcelain Veneers – are they the only way forward to enhance smiles ?

Forward thinking is essential to keep ahead in cosmetic treatments. In plastic surgery, liposuction and implants (breast and bum) which are some of the most common cosmetic procedures, have now been replaced by far less invasive treatments such as the zenora laser and stem cell injections. These newer procedures do not scar, have no post-operative pain and require no incisions.

Non invasive treatments are taking over. I thought I will explain this is some detail for those who might be interested. For many years patients have assumed that cosmetically enhanced smiles require porcelain veneers, tooth whitening or a bit of both. These treatments all have their place in dentistry but their popularity is often misunderstood.

All dental cosmetic treatments should start with a careful analysis of the concerns that the patients have..

– Is there a problem with the colour of the teeth/tooth ?

– Is there a problem with the position of the teeth/tooth ?

– Is there any wear or tooth tissue loss through trauma ?

You might be surprised to learn that porcelain veneers are not really indicated as the first-choice treatment for that latter two problems.

Veneers really started off their existence with the view to masking discolouration of teeth. Their rise to fame was brought about by certain TV programs where it was claimed that it was possible to change anybody’s life by subjecting them to multiple cosmetic procedures. Veneers have been overprescribed due to a boost in demand because of public perception. Those days are over !

It is possible, at present, to non-invasively treat many of the concerns patients have (regarding the appearance of teeth) without picking up a drill or an injection. We have highly polishable composite  materials (white fillings) with shades to match both dentine and enamel that can directly be added to the tooth surface, contoured by the dentist and completed  within very short appointment times. These treatments have high cosmetic value, carry no risks, create hardly any discomfort, remove no tooth tissue and are reversible. They can also be adjusted on future appointments (reshaped, added to etc.)  The finish is only up to the skill of your dentist.

We are able to improve the colour, shape and close gaps using these materials. The contouring procedures are carried out (in the best of practices) with fine gold tipped instruments and fine brushes. Unlike veneers, where they had to be sent away to a laboratory, and you had to wait 2 weeks to have them fitted – here the results are immediate.

So what are we saying ? Porcelain veneers are out ? NO. They still have a place in dentistry. It is just a limited one. They carry a risk of fracture and decementation. They are very difficult to adjust once cemented and they are expensive ! Above all, they are made by a laboratory technician. Some of who are very good at what they do. But they never get to see our patient. Only the dentist has had the privilege to assess the fine details such as symmetry and lip line with the patient. It follows that not all details of pre-operative assessment can be written on a lab sheet. There are too many variables for the dentist to mention and only a stone model for the technician to work on.

Finally, the right kind of dentist would want to take responsibility for his/her work. Like any job, we want to feel we did well. That responsibility is slightly diluted when the actual veneer/crown is made elsewhere by someone else. The most demanding cases carry the highest benefits for dentists, both professionally and emotionally. The personal touch is in the communication, understanding and chair-side adjustments. There is also that little something when we see the patient smile for the first time when they look in the mirror after treatment and we know they like it. And we hear a small voice in the back of our mind saying ‘I did that’.

March 2015 @ 57FriarGate. com

This month has seen some great upgrades to our practice.

We have invested in a 50″ Bang & Olufsen screen for our main surgery. This helps us demonstrate proposed treatment in CGI form, display and explain your digital x-rays and show you both live and still intraoral imaged of your mouth.

We have purchased and installed a Kavo intraoral high definition camera (the best in the market) to allow us to capture intra and extra oral images. This will magnify images onscreen so we can show you what we see and explain treatments more effectively.

Surgery 1 has had a new operating light from Kavo. This a multi-point LED unit that increases visibility for the operator several fold while avoiding shadowing. It has the ability to switch colour to a yellow lamp which will prevent white fillings (composites) from setting under natural light, allowing us to spend longer building up fillings. This unit is also daylight corrected to achieve shade matching more accurately.

We have purchased a air-abrasion unit for non invasive dental preparation and stain removing. This unit can be used without the need for local anaesthetic. It works by acceleration fine particles of aluminium oxide through a thin nozzle to carry our minor abrasion and pre-cosmetic preparations on enamel. The unit was purchased from USA and is a valued addition to our ever increasing compliment of dental instrumentation.

We hope that these changes both improve your experience with us and also prove to increase your awareness of the reasons for your treatment plan.

57 Friar Gate dental practice has been shortlisted for the ‘PATIENT CHOICE – RESTORATIVE CASE FULL MOUTH’ in the 2015 Aesthetic Dentistry Awards

The Aesthetic Dentistry Awards represents the pinnacle of aesthetic dentistry treatment in the UK. The standard of the 2015 entries has been declared to be outstanding. So to have been shorlisted and confirmed as a Finalist in the category of ‘PATIENT CHOICE – RESTORATIVE CASE FULL MOUTH’ is in itself a major achievement. 57fg are proud to be one of 7 finalists in this particular category and wanted to share, what we as a team, are elated to have achieved.

New Year New Dental Technologies 2



Is your dentist getting old and finding it difficult to see in your mouth ?

Not really; magnification in dentistry was not developed with the aim to compensate for failing eyesight !

But it is starting to play a large part in cosmetic dentistry.

We have known for years that our hands work with a higher accuracy than our eyes can naturally see. Watchmakers and jewellers have been using Loupes (as they are known) to increase visual magnification to work on a smaller scales for many years. Dentistry is no different. We are having to work in small areas with high aesthetic expectations.

Magnification in dentistry takes two forms: the dental Loupes (magnification on eye glasses) and dental microscopes.

Loupes are relatively common and depart an average magnification of between 2.5x to 5x. they are used in almost all department within dentistry. It is becoming essential in cosmetic dentistry to use magnification. The improvement in work carried out by the clinician with loupes speaks for itself at first glance.

Microscopes are less common, range in the tens of thousands of pounds and an excellent adjust in carrying out treatment such as root canal treatment and direct anterior composite resin build ups.